Account Director - Customer Success

Account Director, Customer Success

Location: Hybrid with 2 days/week in Bethesda, MD office (close to Metro). Remote talent considered.

Overview:

Join Collage Group's dynamic Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platform in the consumer marketing space? 

We’re looking for a senior-level individual contributor experienced in consumer insights, market research, and SaaS platform commercialization tol drive retention and expansion for F500 consumer brands.

Responsibilities:

• Manage a portfolio of 25-40 clients, $2-3M ARR, achieving 82% GRR and 98% NRR.
• Develop Member Value Plans (MVP) with Client Success Managers (CSMs), tailoring strategies to client objectives.
• Cultivate trusted advisor status by understanding client priorities, customer segments, and organizational dynamics.
• Identify upsell, cross-sell and expansion opportunities leveraging Collage Group's research, data analytics, and consulting services.
• Conduct sales presentations, product demos, and technical calls to drive platform adoption.
• Collaborate across teams to ensure client satisfaction and drive commercial outcomes.
• Represent Collage Group at industry events as needed.

Qualifications:

• BA/BS required, Masters preferred.
• 5+ years in CSM/account management, meeting growth and retention targets.
• 2+ years in marketing-focused SaaS, ideally with F1000 companies in consumer insights or martech.
• Strong client rapport-building and communication skills.
• Client-centric mindset with exceptional organizational and time management abilities.
• Flexibility, initiative, and problem-solving skills essential for success.

If you're ready to drive brand growth by unlocking the power of culture, apply now to join Collage Group's innovative Customer Success team!